The ride-sharing economy was a revolution that significantly altered the way people view and interact with taxi service providers. However, despite this change, one thing remains the same: customers who request a ride still expect a certain level of service. Additionally, their opinions of what they receive determine your ratings and any gratuity they offer. Therefore, it is important to find ways to maintain high ratings across the board.
Why Are Ratings So Important?
Ride-share companies came up with a rating system to ensure that only those who provide the best service get listed on the platform. Therefore, lower driver ratings often translate to fewer job callouts. If the numbers remain low for an extended period, the company will altogether remove you from the ride-sharing platform. Conversely, receiving constantly high ratings avails you of perks like more work, benefits, and larger tips.
Therefore, keeping up your high ratings is in your best interests. Here’s how:
Maintain Good Driving Habits
Part of your customer’s ride experience lies in their comfort while in your car; how comfortable they are depends on how good your driving is. Therefore, you have to ensure that you develop and maintain good driving habits in response. Every time you are behind the wheel, observe the traffic rules. So, you must always obey the speed limit, respect pedestrians and other drivers and heed the road signs. Additionally, it is best to be a courteous driver whose pedal operation is smooth -no sharp braking or abrupt, jerky acceleration-.
Find Ways to Enhance the Rider’s Experience
Beyond your driving, there are other tips you can employ to elevate your customers’ experience as they ride with you. The most comprehensive list calls for you to use the five-senses checklist:
Sight- Extend a warm greeting accompanied by a sincere smile as your passenger enters the vehicle. This action helps to establish a friendly environment where they can relax.
Smell- The smell in your vehicle’s interior can also help create the ideal atmosphere. So consider using essential oils like lemon, peppermint oil or eucalyptus for a better experience.
Feel: Offer to adjust the temperature to your passenger’s liking. This way, they feel more welcome and are more likely to enjoy the ride.
Taste: Some drivers present their passengers with an array of snacks and drinks for the ride. You may also adopt this trend. However, just offering a bottle of water will still go a long way towards creating the ideal customer experience.
Hearing: Keep your car radio at a moderate volume and opt for more pleasant music. Alternatively, you can offer them a choice in the music you play or a chance to listen to their preferred playlist instead.
Keep Your Car Clean
Presentation is key. So it can be quite off-putting for a passenger to enter a vehicle with a dirty interior-or exterior-or one that has some odour present. But, conversely, it can also be challenging to maintain a high cleanliness standard when there is a constant stream of people getting in and out of your car. Therefore, at this point, it is best to turn to the professionals and take it in for a thorough clean and detail.
Meanwhile, between washes, you can also:
- Promptly dispose of all rubbish.
- Periodically open the windows to allow air circulation.
- Restrict any food intake within the car.
Finally, in addition to professional cleaning, it is also a good idea to schedule a comprehensive detailing appointment at least twice a year. The results of these services will help you ensure that you keep your best foot forward at all times, and you will reap the rewards through high ratings.