Every business needs a reliable way to improve workflows and optimize business process performance. From improving the efficiency of back-office operations to automating manual processes, business process management (BPM) seeks to use software for employee monitoring and other technology to analyze, optimize, and automate as many repetitive, ongoing processes as possible. While more efficient technology is the cornerstone of any digital transformation, using technology improperly can just great more chaos.
Business process management is about continuously improving functions across the entire organization. By breaking larger processes down into their individual parts, you can start finding ways to improve workflows by using time tracker software that result in a more efficient business as a whole. Here’s everything you’ll need to know about an effective business process management solution.
BPM is different from task and project management.
While it might be tempting to lump BPM in with other forms of management, it’s important that you recognize its distinction. Project management may sound similar, but project management focuses on tasks that arise as one-time affairs or have an unpredictable nature. Task management is about organizing activities required because of an unexpected project.
While those styles of management are important, business process management is all about processes that occur in a predictable pattern. To put it another way, these are things that can be improved via automation.
You need the big picture.
One of the reasons that it can be so difficult to optimize business processes is because of the lack of visibility for an entire business problem. Individual employees and managers typically only see limited parts of an overall process, and business process management software can give business leaders the perspective needed to see the full effects of a process, including where it starts and ends, as well as any bottlenecks or inefficiencies. Without the big picture, you’re much more likely to waste time, produce errors in your work, and even see blame placed in the wrong areas.
There are three ways to focus on BPM.
The best business process management tools can offer you ways to focus on all three elements of BPM, but it’s still worthwhile to break down the three categories in case there’s one you need to focus on more than others.
Integration BPM: This approach focuses on creating automated processes for your integrated systems. Software integration through API portals is crucial for any modern organization since it lets you collect all your data in a single source of truth. Without integrations, you’re forced to manually transfer data between disparate systems in an attempt to gain business insights. This process is not only too slow to keep up with big data, but it’s also prone to human error. Another great tip is to look for an integration that would best fit your industry. For example, a health club management system would be entirely different from a food service management system.
Human-centric BPM: As great as technology is, you’ll always have some jobs that require the human touch. When you’re setting up a business process management solution in the first place, for example, it takes a human to define business rules and set computer algorithms that will actually aid in the workflow.
Of course, there are tasks at all levels of a business that require human involvement. Rather than having to rely on a clunky chain of command where employees have to report to different supervisors about each task, a business process management suite can help you by being a one-stop-shop where employees can enter updates through a simple interface, and all business leaders can keep track of them at the same source.
Document BPM: This approach is useful for simplifying processes where documents are key in providing value. A great example would be the application and employee onboarding processes in the human resources department. By digitizing all your application forms and collecting them in one place, as well as automating your onboarding procedures, you’ll likely see a great increase in departmental productivity.
Once you start working with the solutions yourself, you’ll likely think of numerous ways you can create continuous improvement that suits your specific business needs.